Ensuring the security of our users’ data is our most important responsibility and we believe in transparency and openness. Here we set out in full the steps that we take to maintain your privacy and keep your data safe and secure at all times.
Our main priority is your data security here at Humaniq. As transparency is one of the principles on which our company is built, we aim to be as clear and open as we can about the way we handle security.
If you have additional questions regarding security, we are happy to answer them. Please write to email@example.com and we will respond as quickly as we can.
We place strict controls over our employees’ access to the data and code you make available via Humaniq services, as morespecifically defined in your agreement with Humaniq covering the use of Humaniq services ("Customer Data"), and are committed to ensuring that Customer Data is not seen by anyone who should not have access to it. The operation of Humaniq services requires thatsome employees have access to the systems which store and process Customer Data. For example, in order to diagnose a problem you are having with Humaniq services, we may need to access your Customer Data. These employees are prohibited from using these permissions to view Customer Data unless it is necessary to do so. We have technical controls and audit policies in place to ensure that any access toCustomer Data is logged.
All of our employees and contract personnel are bound to our policies regarding Customer Data and we treat these issues as matters of the highest importance within our company.
Humaniq conducts background checks on all employees before employment, and employees receive security training during induction as well as on an ongoing basis. All employees are required to read and sign our comprehensive information security policy covering thesecurity, availability, and confidentiality of Humaniq services.
The following security-related audits and certifications are applicable to the Slack services:
The environment that hosts Humaniq services maintains multiple certifications for its data centres, including ISO 27001 compliance,PCI Certification, and SOC reports. For more information about their certification and compliance, please visit the AWS Security website, AWSCompliance website and the Google Cloud Platform Securitywebsite
Humaniq services support the latest recommended secure cipher suites and protocols to encrypt all traffic in transit. Customer Data is E2E encrypted stored.
We monitor the changing cryptographic landscape closely and work promptly to upgrade the service torespond to new cryptographic weaknesses as they are discovered and implement best practices as they evolve. For encryption in transit, we do this while also balancing the need for compatibility with older clients.
Customer Data (which is to be stored) is stored redundantly at multiple locations in our hosting provider’s data centres to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up every night. The Operations team is alerted in case of a failure with this system. Backups are fullytested at least every 90 days to confirm that our processes and tools work as expected.
In addition to sophisticated system monitoring and logging, we have implemented two-factor authentication for all server access across our production environment. Firewalls are configured according to industry best practices and unnecessary ports are blocked byconfiguration with AWS Security Groups and GCP Security Groups.